Terms & Conditions

Punctuality and Courtesy

Arriving late may interfere with your treatment, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied. All times stated include preparation of room and client: i.e. 5 minutes at the beginning and end of treatment.

Please arrive 10 minutes prior to treatment if it is your first appointment at the salon. We require this time for you to complete a personal consultation card, this document is 100% confidential and is used for treatment purposes only.

Cancellations & No Shows

Please note 24Hours notice is required for all cancellations. Cancellations should be made by calling us on 01842 824555 or leaving us a voicemail.

We understand that under some circumstances one cannot help but cancel an appointment at short notice but as our client we ask you to kindly appreciate that we cannot fill your slot at short notice so in effect we have lost money for the time slot you booked with us. Dues to this happening on too many occasions we are having to charge 50% cancellation fee. All no show clients will be charged at full price next time they are in the salon.

Deposits
A deposit is required to secure all hair extension/colour correction appointments, deposits may also be required to secure treatments over 2hours.

Purchase of Retail Products

Beauty products must be paid for in full at time of purchase or ordering.

Loyalty Card

Our loyalty cards cannot be redeemed for cash, sold or transferred. Your Loyalty card must not be transferred to a third party. Your Loyalty card cannot be used in conjunction with any other offer or discount. All client Loyalty cards remain the property of JC Beauty/Carma hair and nails. We reserve the right to without notice: a. terminate the scheme b. decline to issue Loyalty cards c. withdraw or cancel the loyalty card or scans collected d. alter or amend the terms & conditions of the Loyalty card scheme.

Gift Vouchers

Gift Vouchers are non-refundable and are valid for 12 months from the purchase date and will not be accepted after the expiry date. Vouchers may be used for services during any opening hours. Vouchers cannot be redeemed for cash, sold or transferred. You are not under obligation to use the full value of your vouchers during one session. Late cancellation and "failure to show" terms as laid out above also apply to gift vouchers.

Price Alteration

We reserve the right to alter prices without prior notice.

Smoking

Please note that it is illegal to smoke anywhere in the Salon.

Data Security

Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence. We would, on occasion like to send you details of open evenings and special promotions. If you would rather not receive these please let us know.

Medical Conditions

Please inform your therapist of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you.

Mobile Phones

In the interest of comfort of all our clients, please refrain from using a mobile phone and ensure it is switched off, or on silent, for the full duration of your time at the salon.

Children

For insurance reasons and the comfort of other clients, we kindly ask clients not to bring young children to the salon unless another adult can accompany them whilst you are having your treatment done. If your treatment is longer than 30 minutes we advise not to bring your child as past experiences have forced us to request this.

Hygiene

Salon Hygiene is, of course, the utmost importance and to achieve optimal cleanliness all our sterilisation equipment is approved by the local Environmental Health Officer. We only use new sterilised disposable needles for each client.

Payment

Most credit and debit Cards are accepted, cash or cheque. All prices include value added tax at a current rate.

Patch Testing

Patch testing required for clients who have never had eyelash tinting.

Personal Items

Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.